REFUND POLICY

Last Updated: 22/05/2023   Thank you for choosing Masterhost. We strive to provide high-quality web hosting services and customer satisfaction is our priority. This Refund Policy outlines the terms and conditions for refund requests.   Money-Back Guarantee Masterhost offers a [number of days] money-back guarantee for all hosting plans. This guarantee is applicable from the date of the initial purchase of our hosting services.   Eligibility for Refund To be eligible for a refund, you must make the request within the specified money-back guarantee period.   Refund Process To request a refund, please contact our customer support team at [Support Email]. You may be asked to provide a reason for your refund request, as this helps us improve our services.   Exclusions The following are not eligible for a refund: Domain registration fees (as these are subject to the policies of domain registrars). Any additional services or add-ons that were not included in the initial hosting plan purchase. Refund requests made after the specified money-back guarantee period has expired.   Timing of Refunds Once your refund request is approved, refunds will be processed within [number of days] and will be made using the same payment method used for the original purchase.   Partial Refunds In some cases, if you have used our services for an extended period, we may provide a partial refund that reflects the unused portion of your hosting plan.   Chargebacks and Disputes Initiating a chargeback or dispute with your financial institution without contacting us first will void your eligibility for a refund.   Changes to this Refund Policy Masterhost reserves the right to update or modify this Refund Policy at any time. We will notify you of significant changes.   Contact Information If you have questions or concerns regarding this Refund Policy, please contact us at [email protected]